Technical Help

Purchases Issues

• Purchase Is Using Wrong Google Account / Payment Method
• I Was Double Charged For My Google Play Purchase!
• I Was Charged Way More Than Advertised For My Apple Purchase!
• I Want A Refund!
• My Purchase Isn't Going Through
• I Completed An Offer And Didn't Get My Gems!
• See all 8 articles

Troubleshooting

• I Keep Getting The "Can't Connect To Servers" Error Message!
• I Completed An Offer And Didn't Get My Gems!
• My Game Won't Load!
• My Automated Businesses Have Stopped Making Cash!
• I'm Having Trouble With / Not Getting Video Ads
• My Game Keeps Crashing!
• See all 7 articles

Account

• Help Me Delete My Game (Contact Support Team)
• How to Delete My Game (Self-Serve)
• How Do I Get My User ID?
• How Do I Save My Game To, Or Retrieve My Game From, The Cloud?
• How To Get Your Facebook ID
• How Do I Restore My Game On A New Device / Factory Reset Device?
• See all 7 articles